Orders placed online will be delivered as per our delivery schedule. To ensure maximum freshness and for food safety reasons, we suggest all food delivered be refrigerated immediately upon receival and consumed within 12 hours from the time of delivery.
CHANGES AND CANCELLATIONS
When placing your order please ensure that all details are correct, and include any notes or comments as required. Once payment has been processed we have a 24 hour changes policy, meaning that any required changes must be made more than 24 hours in advance of your delivery.
Cancellations must be made more than 24 hours in advance of your delivery. For cancellations with less than 24 hours notice you will be charged a $50.00 short notice cancellation fee, and this amount will be deducted from your refund.
The above cancellation terms apply to all orders.
ALLERGEN INFORMATION & DISCLAIMER
YNJ Japanese Catering does our best to provide
allergen-free and/or gluten free products as requested by our customers however please note that our kitchen does utilise allergen and gluten containing items and therefore these may be present in food due to cross-contamination during kitchen operations.
We do not provide a 100% guarantee that our products are allergen or gluten free.
Subject to law, YNJ Japanese Catering is not liable for any costs, fees, claims, damages or charges if a customer has an adverse reaction to a product sold by YNJ Japanese Catering.
Payment options for all orders are as follows:
Cash on Delivery
Direct Deposit prior to delivery
Credit Card at the time of ordering through our online platform